Privacy Policy

Introduction

At Viplive (“Viplive®”, “we”, “our”, “us”), we respect your privacy and are committed to protecting it. This Privacy Policy explains how we collect, use, and disclose information from you when you visit our website vip-live.shop (the “Site”) or make purchases through the Site.

Please read this Privacy Policy carefully to understand our policies regarding your information. By using our Site, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our Site.

Information We Collect

Information you provide directly to us: We collect information you provide directly to us, such as when you make a purchase, create an account, subscribe to our newsletter, participate in forums or other social features, fill out forms, request information, or contact us. This information may include name, email address, phone number, address, and payment information.

Automatic information: We automatically collect certain types of usage information when you visit our Site, read our emails, or otherwise engage with us. This information may include your IP address, browser type, operating system, referral URLs, device information (e.g., device IDs), pages visited, links clicked, the requested URL, hardware settings, and search terms entered on our Site. This information allows us to recognize you and personalize your experience if you create an account.

Cookies: We use cookies and similar tracking technologies (e.g., web beacons, pixels, ad tags, Javascript, device identifiers) to recognize you and/or your device(s) on, off, and across different Services and devices. For more information on cookies and how to disable them, please see our Cookie Policy.

Analytics: We use Google Analytics and other third-party analytics tools to help us measure traffic and usage trends, better understand you and your preferences, and improve our Site and your experience. These tools collect information sent by your device or our Site, including web pages visited, add-ons, your IP address, and cookies.

How We Use Your Information

We use your information for the following purposes:

Provide, maintain, improve, and develop our Site and services
Complete your purchases and fulfill orders
Communicate with you about your account, purchases, services, promotions, upcoming events, and other news about products and services offered by us and our selected partners
Personalize content and experiences, target offers and ads, and measure their effectiveness
Detect, investigate, and prevent activities that may violate our policies or be illegal
Protect the rights, safety, and information of you, other users, or the public
Comply with legal obligations and internal policies

How We Share Your Information

We disclose your information to third parties under the following circumstances:

Service providers: We share information with third party vendors, consultants, marketing partners, research firms, and other service providers or business partners who need access to such information to carry out work on our behalf. Their access to information is limited to what is necessary to perform their functions.
Business transfers: If we are involved in a merger, acquisition, bankruptcy, reorganization, sale of assets, or similar event, your information may be transferred or sold as part of that deal.
Legal process, security, and compliance: We may disclose your information to government authorities, law enforcement officials, or private parties as we believe necessary to: (a) comply with legal process, subpoenas, orders, or national security requirements; (b) enforce or apply this Privacy Policy or other agreements; or (c) protect our rights, property, or safety, or that of our users, partners, or the public.
With your consent: We may share your information for any other purpose with your consent.
Aggregated or de-identified data: We may share information that has been aggregated or reasonably de-identified, so it cannot reasonably be used to identify you. For instance, we may publish aggregate statistics about the use of our Site.

Advertising and Analytics Services Provided by Others

We engage others to provide analytics services and serve advertisements on our behalf across the Internet. These entities may use cookies, web beacons, device identifiers, and other tracking technologies to collect information about your use of our Site and other websites and applications, including your IP address, web browser, pages viewed, time spent on pages, links clicked, and conversion information. This information may be used by us and other entities to, among other things, analyze and track data, determine the popularity of content, deliver advertising and content targeted to your interests, and better understand your online activity and general traffic patterns.

For more information about these practices and your choices regarding them, please visit the Digital Advertising Alliance, the Interactive Advertising Bureau, the Network Advertising Initiative, and the Digital Advertising Alliance of Canada. European users may visit the Your Online Choices site.

Security

We have implemented technical, administrative, and physical safeguards to help prevent unauthorized access, use, or disclosure of your information. However, no system can be 100% secure, so we cannot guarantee the absolute security of your information.

International Data Transfers

We are headquartered in the United States and have service providers in other countries, so your personal information may be transferred outside of your state, province, or country to the United States or other locations where privacy laws may not be as protective as those in your state, province, or country.

Your Choices and Rights

You have certain choices regarding your information, such as:

You can update account information and marketing preferences by signing into your online account (if you have one) or contacting us.
You can unsubscribe from marketing emails by clicking the “unsubscribe” link they contain. We will still send you transactional and informational emails about your account or orders.
You can opt-out of the use of certain cookie-related processing by following the instructions in our Cookie Policy. This may affect certain features of the Site.
You can delete certain information you have provided (like forum postings) by signing into your account and using available deletion tools. Information will be deleted as soon as practicable, but some residual information may stay in backups until deleted in the ordinary course.
If you have registered for an account with us, you can request deletion of your account by contacting us.

Depending on where you reside, you may have certain rights regarding your personal information, like reviewing, correcting, deleting, restricting or objecting to our use of it. More information about these rights is available in our Global Privacy Statement. We will process such requests in accordance with applicable laws. Contact us as indicated below to exercise any of these rights.

Even if you do not have a registered account with us, you can contact us to request information about what data we have about you, ask us to correct or delete that data, or express an objection to our collection, use or disclosure of such data. Note, however, that we may need to retain certain information for record keeping purposes, to complete transactions, or to comply with legal obligations.

Retention

We will retain your information for as long as your account is active, as needed to provide our services, or as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. We may retain some of your information as necessary to comply with our legal obligations, to resolve disputes, to enforce our agreements, to support business operations, and to continue to develop and improve our Site. Where we retain information for Site improvement and development, we take steps to eliminate information that directly identifies you, and we only use the information to uncover collective insights about the use of our Site, not to specifically analyze personal characteristics.

Age Limits

Our Site and any products or services available on or through it are not directed to minors. We do not knowingly collect personal information from children under 16 years of age. If we learn that we have collected personal information through our Site from a child under 16 years of age, we will delete that information as quickly as possible. If you believe that a child under 16 years of age may have provided us with personal information, please contact us.

Changes

We may update this Privacy Policy from time to time as we add new features and services, as we improve our Site and services, and as laws change. Your continued use of our Site or services after any changes means you accept the new terms. If we make any material changes to this Privacy Policy, we will notify you by email (sent to the email address on file in your account) or by posting a notice on our Site prior to the changes taking effect. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Viplive
1901 Fork Ave
Nashville, TN 37209, United States

Email: [email protected]

Additional Information for the EEA

If you reside in the European Economic Area (EEA), United Kingdom, or Switzerland, you have certain rights and protections under the law regarding your personal information, including:

The right to access. You have the right to request copies of your personal information from us.
The right to rectification. You have the right to request that we correct inaccurate or incomplete personal information.
The right to erasure. You have the right to request that we delete your personal information under certain conditions.
The right to restrict processing. You have the right to request that we restrict the processing of your personal information under certain conditions.
The right to object to processing. You have the the right to object to our processing of your personal information under certain conditions.
The right to data portability. You have the right to request that we transfer certain personal information to another organization or directly to you under certain conditions.
The right not to be subject to automated decision-making. You have the right not to be subject to a decision based solely on automated decision-making, including profiling, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

We do not discriminate based on requests for access, deletion, or other rights described in this notice. While EU data protection laws will no longer apply after Brexit, this notice also highlights the rights that remain unchanged after Brexit, especially in relation to UK data protection laws.

Cookie Policy

A cookie is a small piece of text that our websites or applications send to your browser and is stored on your computer or mobile device. Cookies allow us and third parties to collect data about your browsing activities. For example, cookies may collect information about the websites you visit, products you viewed or searched for, devices you use to access our services, the browser you are using, and your IP address.

We and our service providers use cookies and other tracking technologies for various purposes, such as:

Authenticating and identifying you across visits so you do not have to re-enter information; tracking your basket and navigation across our services.
Remembering your preferences and settings, analysis of Site visits and traffic, product reviews, estimating audience size, interest in certain products or content, and other analytics.
Serving targeted ads and content and measuring ad effectiveness.
Detecting, preventing, or investigating security incidents, fraud, misuse of our services, violations of policies, or law.
Testing and improving our services; managing and optimizing performance.
Conducting research; anonymizing and aggregating visitor data.

The specific types of first and third-party cookies and other tracking technologies we use include:

Strictly necessary cookies – These cookies are essential to make our website work correctly, enabling you to move around our website and use its features. Without these cookies, services you’ve asked for (such as navigating between pages) can’t be provided.
Analytics cookies – We and third parties use analytics cookies to collect and analyze data on browsing activity and Site usage. This allows us to measure and improve performance, customize content, and monitor cheating or misuse of our services.
Advertising cookies – We and third parties use advertising cookies to provide you with relevant interest-based advertisements when you visit other online sites/platforms regarding products or services you have viewed on our Site. These cookies collect data over time regarding browsing and purchasing activities. They are also used to limit the number of times you see the same ad on our Site and to measure the effectiveness of advertisements.

You have certain choices about cookies. You can block or delete cookies by changing your browser settings. Further information is available in our Cookie Consent Manager. Blocking or deleting cookies may impact your experience on our Site and what we can provide to you.

Please check back periodically as we may update this Cookie Policy from time to time.

Last Updated: March 1, 2023

Global Privacy Statement

We understand that your privacy is important. This Global Privacy Statement explains how we handle personal data we collect through our various services around the world.

Data controller: The data controller responsible for processing personal data depends on how and where it is collected. Generally, the relevant legal entity is the one providing the specific service or interacting directly with you.

Data we collect: We only collect data needed for specified purposes and that you actively provide or that is publicly available. This may include contact details, payment information, device info, location data, information about how you use our services, and data from partners. We collect it when you register, purchase, use services, visit our sites, or respond to communications.

How we use data: We use data to provide, analyze, administer, enhance, and personalize services; to process transactions and send notices related them; to prevent fraud, criminal activity, and misuses of our services; to resolve disputes and enforce agreements; for research and development; and to comply with and enforce applicable legal requirements, relevant industry standards, and our policies. This may include use of data to improve and personalize our services.

Legal bases for processing: We only process personal data where we have legal bases to do so. This includes processing necessary to provide our services; for our legitimate interests to promote the functionality and security of our services; where necessary for compliance with legal obligations; where we have your consent to do so; and to perform contractual obligations.

International transfers: Given our global nature, data you provide may be transferred to and accessed by our personnel and third parties around the world, including service providers. Such transfers are made in accordance with law.

Security: We employ technical, organizational, and physical safeguards designed to protect the personal data you provide against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.

Retention: We retain personal data as long as needed to provide our services or as necessary to comply with our legal obligations, resolve disputes, enforce our policies, or fulfill other legitimate purposes.

Your rights: These may vary based on your location but may include rights to access, rectify, and erase your data; restrict or object to processing; portability of data; and lodge complaints with your local data protection supervisory authority.

Questions or concerns? Please contact us if you have any questions about our Global Privacy Statement or handling of your personal data. We will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal data.

For more information specific to your region, please see country-specific disclosures that may be available. This Global Privacy Statement is written in English and may be translated into other languages for your convenience. In the event of any inconsistencies, the English version shall govern.

This Global Privacy Statement was last updated on March 1, 2023.