Welcome to our website, vip-live.shop!
By accessing and using our website and services, you agree to be bound by these Terms and Conditions, along with our Privacy Policy. Please read them carefully.
Using Our Website
Vip-live.shop provides an online platform for users to browse and purchase furniture and home décor products. By using our website, you agree that:
- You will only use vip-live.shop to make legitimate inquiries or purchase orders.
- You will not make false or fraudulent orders. All orders are subject to acceptance, verification, and screening for security purposes.
- You will provide accurate and complete information to us, and update your account information when needed to keep it current.
- All information you provide to us is subject to our Privacy Policy.
We reserve the right to refuse service, cancel orders, or terminate accounts if we believe you have violated these Terms, or used vip-live.shop for any illegal or unauthorized purpose.
Placing Orders
When you place an order on vip-live.shop, you are offering to purchase the products. All orders are subject to acceptance and availability. If we cannot fulfill or accept your order for any reason, we will attempt to notify you using the email address associated with your account.
For pickup orders, you must provide valid photo ID matching the name on the order when claiming your items. For delivery orders, an adult signature is required at the time of delivery. We are not liable for any orders delivered without a signature.
By placing an order, you represent that you are at least 18 years old and authorized to use the payment method provided. We reserve the right to verify billing and payment information before processing an order.
Pricing and Descriptions
We make every effort to display products accurately on our website, including sizes, colors, and packaging. However, the images and descriptions on our website are for reference only. We cannot guarantee that your computer/device will display colors, textures, or details accurately.
The prices listed are in U.S. dollars. We reserve the right to change prices at any time without notice. If the price increases before we fulfill your order, we will notify you and await your approval of the new price before processing your order.
Modification and Cancellation
You may modify or cancel unfulfilled orders at any time before they enter the shipping process. Once an order enters shipping, it can no longer be modified or canceled.
If you need to modify or cancel an order, please contact us immediately at [email protected]. We will make reasonable efforts to accommodate your request, but cannot guarantee modifications or cancellations.
Shipping and Delivery
We will arrange shipping and provide you with shipping updates by email. Please ensure your account information is up-to-date so we can contact you if needed.
Delivery dates provided are estimates only and subject to change. We are not liable for any delays caused by manufacturing issues, inventory shortages, or any other factors out of our control.
If a product is lost or damaged during shipping, please contact us within 5 days of delivery so we can file a claim and process a replacement. You may be asked to email photos of damage or loss.
Returns and Refunds
If you are not fully satisfied with your purchase, you may return most items in new condition within 30 days of delivery for a full refund. Returns will not be accepted without prior authorization.
To request a return, please contact us at [email protected]. If approved, we will send you a prepaid return shipping label. Items must be returned in original packaging. You are responsible for all shipping costs for returns.
Refunds are processed within 10 business days after the returned items are received and inspected. Refunds are applied to the original payment method used at the time of purchase.
For hygiene reasons, mattresses, pillows, and upholstered items are final sale and cannot be returned. Please choose carefully when purchasing these items.
Promotions and Discounts
Discount codes and promotions are limited to one per customer and may not be combined with other offers unless expressly stated. We reserve the right to modify or end promotions at any time without notice.
Discounts and promotional codes do not apply to previous purchases and cannot be redeemed after checkout. You must apply valid codes and confirm the adjusted pricing before completing your transaction.
Intellectual Property
All content on vip-live.shop, including text, graphics, logos, videos, product images, and software, is our property or the property of our partners. You may not modify, distribute, publicly display or perform, reproduce, reuse, or create derivative works of any materials without our express permission.
The trademarks, logos, and brand names on our website are the property of their respective owners. No endorsement by these owners is implied. Any use of these marks without the express written permission of their owners is prohibited.
User Content
You are solely responsible for any content you contribute to vip-live.shop, including product reviews, comments, and any other user-generated content. By submitting content to our website, you grant us a perpetual, worldwide, non-exclusive license to use, modify, reproduce, distribute, and publicly display your content.
You agree not to submit any unlawful, offensive, threatening, libelous, defamatory, obscene, or profane content. We reserve the right to delete any user content that violates these Terms or is otherwise inappropriate.
Third Party Links
Vip-live.shop may contain links to third party websites and services. These links are provided for your convenience only. We do not control or endorse these sites, and cannot be held responsible for their content or accuracy.
Any use of third party resources integrated into our website is at your own risk. Always check the policies of any website you access through our links.
Limitation of Liability
Vip-live.shop shall not be liable for any damages or injuries arising from use of our website, products, or services. This includes loss of profits, data, or business opportunities, property damage, personal injury, disability, or any damages caused by delays in shipping or product defects.
Our maximum liability for any reason shall not exceed the amount paid to purchase the specific product that caused the damages or losses.
Certain state laws do not allow limitations on implied warranties or exclusions of damages. If these laws apply to you, some exclusions in this section may not apply.
Indemnification
By using vip-live.shop, you agree to defend, indemnify, and hold harmless our company, subsidiaries, vendors, contractors, employees, and agents from any liabilities, damages, losses, claims, and expenses arising from:
- Your use of our website, products, and services
- Your violation of these Terms
- Any user content or information you provide
This means you agree to reimburse us for any damages, losses, legal fees, or costs that arise from your actions or submissions, and cooperate fully in defending us if any claims or lawsuits arise.
Dispute Resolution
If any disputes or claims arise between you and Vip-live.shop, you expressly agree to resolve them through binding arbitration. This binding arbitration will take place in Nashville, TN under the rules of the American Arbitration Association and U.S. federal arbitration law.
Class action lawsuits, class-wide arbitrations, private attorney-general actions, and any other proceeding where someone acts in a representative capacity are not allowed. In addition, arbitration proceedings will not be consolidated with other arbitrations involving different users.
If any portion of the arbitration clause is deemed invalid or unenforceable, the remaining portions shall still apply. Any arbitration under these Terms shall take place on an individual basis – class arbitrations and class actions are not permitted.
Choice of Law
These Terms shall be governed under the laws of the State of Tennessee, without regard to its conflicts of law provisions. Any disputes or legal actions arising from your use of vip-live.shop shall be determined exclusively by the state or federal courts of Davidson County, Tennessee.
Modifications
We reserve the right to modify these Terms at any time. Updated versions of the Terms will be dated and posted on vip-live.shop. If we make significant changes, we may also notify you by email.
By continuing to access our website after updates take effect, you agree to be bound by the revised Terms. If you do not agree to the new Terms, please stop using vip-live.shop.
Contact Us
If you have any questions about these Terms, our policies, or your account with vip-live.shop, please contact our support team at [email protected].
